Privacy Policy — Pielands Sub and Slice
At Pielands Sub and Slice, we value the privacy of our customers and are committed to protecting the information you share with us. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website, sign up for our email list, or make purchases. By using our website and services, you agree to the collection and use of your information in accordance with this policy.
Information We Collect
We collect the following types of information:
Personal Information: When you sign up for our VIP club, place an order, or interact with us, you may provide us with personal information including your name, email address, phone number, billing/shipping address, and payment details.
Offline Data Collection: We may collect personal information during in-person interactions such as restaurant visits, events, surveys, or loyalty program sign-ups. This information is subject to the same protections as data collected online.
Cookies and Tracking Technologies: We use cookies and similar technologies to track your activity on our website and enhance your user experience. This includes data on page visits, browsing behavior, preferences, and device information.
Automated Information We Collect: When you interact with our website or marketing content (such as emails or ads), we may automatically collect certain types of information using tracking technologies. This may include:
Device Information (browser type, operating system, device type)
IP Address and general location
Referring URLs (what site or ad brought you to us)
Session Details (time spent on site, pages visited, click patterns)
Email Interactions (whether you opened or clicked on an email)
This data helps us:
Understand how users engage with our content
Diagnose technical issues
Deliver relevant ads on platforms like Google, Meta, and Nextdoor
Improve the design and performance of our site and services
These technologies do not collect information that directly identifies you, but when combined with other information you voluntarily provide, they may become associated with your profile or activity history.
We may also collect:
Demographic Information such as your age or gender, when provided voluntarily.
Preference and Behavior Data such as your purchase history, communication preferences, and interactions with marketing content or
offers.
Geolocation Information when you interact with our site or emails, such as approximate location based on your IP address.
Inferred Data that helps us better understand your interests and personalize our communications (e.g., preferred menu items, frequency of visits).
This information helps us improve your customer experience, serve more relevant offers, and operate our services efficiently.
How We Use Your Information
We use your personal information for the following purposes:
To send you marketing emails and SMS messages with special offers, discounts, and updates on future promotions.
To process and fulfill your orders, including confirmations and shipping updates.
To improve our website and services based on your preferences and feedback.
To personalize your experience and deliver tailored advertisements across platforms like Google, Meta (Facebook/Instagram), and Nextdoor.
Marketing and Promotional Communications
By providing your contact information, you agree to receive promotional communications from us, including emails and SMS messages. These may include information about discounts, loyalty programs, new menu items, and more. You can opt-out at any time by following the unsubscribe instructions in our messages or by contacting us directly at welcome@pielands.com.
SMS Marketing
If you opt-in to receive SMS communications from us, we may send you messages related to promotions, events, orders, or account updates. Message frequency varies. Message and data rates may apply. You may opt-out at any time by replying STOP or contacting us at welcome@pielands.com.
Email Use for Advertising and Targeted Marketing
By signing up for our VIP club, you agree that your email address and other personal data may be used to build custom advertising audiences for platforms like Facebook, Instagram, Google, or Nextdoor. This allows us to send you personalized ads and promotions. You can opt-out of targeted ads or unsubscribe from our marketing emails at any time.
Sharing Your Information
We do not sell, rent, or share your personal data with third parties for their own marketing. We may share your information with trusted service providers (e.g., email platforms, SMS platforms, delivery services)
who help us operate our business. These providers are obligated to maintain the confidentiality and security of your information. Our third-party service providers are required to comply with applicable privacy laws, including entering into Data Processing Agreements (DPAs) where required. We encourage you to review their individual privacy policies.
Cookies
Cookies are small text files stored on your device that help us recognize your browser and remember information about your visit. We use them to personalize content, analyze traffic, and serve relevant ads. You can manage or disable cookies via your browser settings, though doing so may impact site functionality.
Third-party services like Google Analytics, Facebook and Instagram may set cookies to assist with analytics and advertising. We encourage you to review their privacy policies:
Data Security
We take data security seriously and use industry-standard measures to protect your personal information. However, no method of transmission over the internet is 100% secure. You acknowledge this risk by using our services.
Data Retention
We retain your personal data only as long as necessary to fulfill our obligations, process transactions, send communications, and comply with legal requirements. Once no longer needed, we securely delete or anonymize it.
Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect data from minors. If we learn that we have collected information from a child under 13, we will delete it immediately.
Geographic Applicability
Our website and services are intended for users in the United States. By using our services, you acknowledge that your data may be processed and stored in the U.S.
Do Not Track Signals
Our site does not currently respond to Do Not Track (DNT) signals from web browsers.
Your Rights
Depending on your location, you may have certain rights regarding your data, including:
Access to the information we hold
Correction or deletion of your data
Objection to or restriction of certain processing
To exercise your rights, contact us at welcome@pielands.com.
California Residents
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
The right to know what personal information we collect
The right to request deletion of personal information
The right to opt-out of the sale or sharing of personal information
To make a request, please email welcome@pielands.com.
Indemnity
By using our website and services, you agree to indemnify and hold harmless Pielands Sub and Slice, its affiliates, employees, and service providers from any claims or damages arising from your use of our website or any breach of this policy.
Third-Party Links
Our website may include links to other websites not controlled by us. We are not responsible for their content or privacy practices and recommend reviewing their policies.
Breach Notification
In the event of a data breach, we will notify affected users in accordance with applicable laws. Notifications may be provided via email or a prominent notice on our website, depending on the severity and scope of the breach.
Changes to This Policy
We may update this policy periodically. Changes will be posted on this page and effective immediately upon posting. Continued use of our site constitutes acceptance of the new terms.
Contact Us:
Pielands Sub and Slice
Address: 1021-1023 Virginia Avenue NE, Atlanta, GA 30306